Quick answers to the most common questions about our parts, ordering, and services.
Recycled OEM (Original Equipment Manufacturer) parts are genuine factory parts that have been recovered from salvaged vehicles. They are identical to the parts originally installed in your car — same manufacturer, same fit, same quality. The only difference is they have been used. They typically cost 40-70% less than buying new from a dealer.
We use Hollander interchange data and NHTSA vehicle specifications to match parts to your exact vehicle. When you provide your year, make, model, or VIN, our system cross-references compatibility data to ensure a proper fit. If we're ever unsure about compatibility, our parts specialists will contact you before processing the order.
Parts are graded using industry-standard condition codes. Grade A means excellent condition with minimal wear. Grade B is good condition with normal wear. Grade C is fair condition with noticeable wear but fully functional. Each listing includes the condition grade, mileage of the donor vehicle, and photos when available.
Yes! Every part includes warranty coverage. Body and cosmetic parts are covered for 90 days. Mechanical and electrical parts come with a 1-year warranty. Engines, transmissions, and transfer cases are covered for up to 5 years. See our Warranty page for full details.
Standard ground shipping takes 3-7 business days. Expedited shipping (2-3 days) and overnight options are available for most parts. Heavy items like engines ship via freight and take 5-10 business days. Orders over $200 ship free via standard ground. See Shipping Info for details.
Yes. We accept returns within 30 days of delivery, provided the part hasn't been installed or modified. If the part was misdescribed or doesn't fit, we cover return shipping and issue a full refund. See our Refund & Return Policy for complete details.
Your Vehicle Identification Number (VIN) is a 17-character code unique to your vehicle. You can find it on the driver's side dashboard (visible through the windshield), on the driver's side door jamb sticker, on your vehicle registration or insurance card, or on your vehicle title.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. All payments are processed securely through Stripe with full SSL encryption. We never store your card details on our servers.
Absolutely. You can enter any US shipping address during checkout — your home, your mechanic's shop, a body shop, or anywhere else. Many customers ship directly to their mechanic to save time. Just make sure the recipient knows a delivery is expected.
Most customers receive a quote within 30 minutes during business hours (Mon-Sat, 8AM-7PM EST). For common parts like engines and transmissions, quotes are often available instantly from our live inventory system. More rare or specialty parts may take up to 24 hours as we contact yards directly.
Yes! Automotive recycling is one of the most successful recycling programs in the world. Over 80% of every end-of-life vehicle is recovered and reused. By purchasing a recycled part, you're helping reduce manufacturing demand, keeping usable components out of landfills, and lowering the carbon footprint associated with producing new parts.